The Client Experience

Service
We pride ourselves on offering a professional and personalised service with every encounter. Our ultimate goal is to provide you with the guidance and information you need to find the perfect jewellery for yourself or a loved one.
 
Location
We offer elegant and serene environments to view our collections or conduct a design consultation. We have three locations within South Africa and one in Guildford, England. 

Consultations
Visits for design consultations are by appointment only, and consist of a personalised consultation with a jewellery specialist. We are available to offer everything from technical gemstone expertise to custom design to explaining our production and sourcing practices. Every effort will be made to answer all of your questions, in a fun, relaxing environment. As each consultation is tailored to your preferences, knowing your gem or diamond preferences beforehand is exceptionally helpful. Should you be visiting to view the Ready-to-Wear collections within our boutiques, no appointment is necessary.

Remote Consultations
If you are unable to visit us or we cannot meet with you, we are happy to provide you with a personalised consultation remotely, and are adept at working with customers over the phone and via email.


Lead Times
Please note that "made to order" items will require at least 3-4 weeks for production and another week for delivery (as our jewellery is made in South Africa).

Contact Us
Please use the form below or call us to schedule your personalised visit with a jewellery specialist in one of our four premises. Appointments are currently available from Monday to Friday from 9 am to 5 pm, Saturday 9am - 1pm.

 

Your Gold, Our Creation.